Return and Refund Policy
The return, exchange & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.plantascare.com) and not applicable for products bought at offline stores or on any third party platforms.
Exchange / Return policy:
Though we strive to give you a great customer experience each time you shop with us, however since the products cannot be used by other customers, upon return due to hygiene factors, we don’t accept return of the products once order is delivered.
Damages, Leakages, or Missing Items: If you receive damaged, leaked, or incomplete items in your order, please notify us within 24 hours of receiving the package. We will initiate a quality check on our end to verify the issue. Please email us at email@example.com
Upon receiving your complaint, our team will conduct a quality check to ensure the validity of your claim. If the issue is confirmed, we will proceed with the return or replacement.
Modification of your order is possible only till the product is shipped from our warehouse, cancellation is not possible. We strive to process and ship your order promptly to ensure timely delivery.
Reverse Pick-Up Policy:
If you need to return an item due to damages, leakages, or missing items, we will arrange a reverse pick-up for your convenience. Here's how it works:
Reach out to our customer support team at firstname.lastname@example.org or call +91-120-4888200 to report the issue.
We will initiate a quality check to validate your claim.
If the issue is confirmed, we will arrange a reverse pick-up at your provided address. Please ensure the product is securel packed for the return.
Return or Replacement:
After the return is received and the quality check is completed, we will proceed with either a replacement or a refund of the item's value.
Allergic Reactions and Personal Preferences:
No exchange or return can be processed in case of allergies, skin reactions, dislikes of fragrance, or color variations. The nature of the products being organic in nature are influenced by variation from harvest to harvest depending on soil conditions.
We highly recommend checking the ingredients list for known allergies and performing a patch test prior to use to check for unknown allergies.
Your satisfaction is of utmost importance to us, and we strive to provide you with the best organic personal care experience. If you have any questions or need assistance, please don't hesitate to reach out to us.